1. Introduction and Scope

These Consumer Terms of Service (“Terms”) are a legal agreement between Yorlet Ltd (“Yorlet”, “we”, “us” or “our”) and you, an individual using the consumer-facing products and services we make available for personal use (“you”, “your”). These Terms govern your access to and use of our consumer service, OneMove (the “Consumer Services”).

By accessing or using the Consumer Services, you agree to be bound by these Terms. Any new features, tools, or updates introduced in connection with the Consumer Services will also be subject to these Terms. If you do not agree to these Terms, you must not use the Consumer Services.

These general Terms apply to all of our Consumer Services that reference these Terms. Businesses that are using our products and services for business purposes ("Business Users") are subject to the Yorlet Services Agreement.

2. Additional Terms that apply to you

Your use of the Consumer Services is also subject to the following additional terms, each incorporated by reference:

2.1 Privacy Policy

Our Privacy Policy explains how we collect, use, and share your personal information in connection with the Consumer Services. Yorlet and any participating Business Users (such as letting agents or landlords) act as independent controllers of personal data and independently determine their respective purposes and means of processing. Please read the Privacy Policy carefully.

2.2 Changes to These Terms

We may update or revise these Terms from time to time. We will make reasonable efforts to provide advance notice of material changes, including by posting notices on the Consumer Services or by emailing the address associated with your account. Revised Terms will take effect on the date specified in the updated Terms.

Your continued use of the Consumer Services after changes take effect constitutes acceptance of the updated Terms.

Section A: OneMove Account Terms

1. Description of OneMove

OneMove allows you to:

• store, manage, and update your personal information to support faster tenancy applications;
• receive, manage, and redeem reward points (“OneMove Points”);
• access features designed to streamline your interactions with participating letting agents and landlords.

The Consumer Services do not create any contractual relationship between you and any letting agent, landlord, or similar third party. Yorlet does not act as a real estate agent, broker, insurer, or guarantor.

2. Use of OneMove: Your Rights and Obligations

2.1 Eligibility

You must be at least 18 years old and a resident in the United Kingdom in order to create and use a OneMove account.

2.2 Your Responsibilities

You agree to:

• provide accurate, current, and complete information when creating or updating your OneMove account;
• use the Consumer Services only for lawful, personal, non-commercial purposes;
• comply with these Terms and all applicable laws and regulations;
• ensure that any data or content you upload is accurate and lawful to provide.

You must not use the Consumer Services:

• in a way that could damage, disable, or impair our systems;
• to upload harmful or malicious code;
• for fraudulent or misleading purposes.

2.3 Your Licence to Use the Consumer Services

Yorlet grants you a personal, limited, non-exclusive, revocable, non-transferable licence to access and use the Consumer Services in accordance with these Terms.

3. OneMove Reward Points

Where OneMove Points are offered, you acknowledge that:

• Points have no cash value, are not legal tender, and cannot be sold or transferred.
• Yorlet may determine, modify, or revoke the manner in which Points are earned or redeemed.
• Yorlet may cancel Points where there is suspected fraud, breach of these Terms, or account misuse.

4. Updating or Closing Your OneMove Account

You may update your information at any time via your account settings.

You may also close your account at any time by contacting support or using any available self-service functionality.

If you close your account:

• your access to the Consumer Services will end immediately;
• any unused OneMove Points will be forfeited;
• we may retain certain information as permitted by law and described in our Privacy Policy.

Yorlet may suspend or terminate your account if:

• you breach these Terms;
• you engage in fraudulent or abusive conduct;
• we are required to do so by law or for security reasons;
• we discontinue the Consumer Services.

5. Security

You are responsible for maintaining the confidentiality of your account login details and ensuring they are not shared with others. You must notify us promptly if you suspect unauthorised access to your account or any security breach.

We are not liable for losses caused by your failure to safeguard your account credentials.

6. Dormant Accounts

If your account shows no activity for 12 consecutive months, we may classify it as dormant.

If your account remains dormant for an extended period:

• we may suspend access to the account;
• OneMove Points may expire; and
• we may terminate the account after providing reasonable notice.

Section B: Additional Legal Terms

WE PROVIDE THE SERVICES AND YORLET INTELLECTUAL PROPERTY “AS IS” AND “AS AVAILABLE”. YOU UNDERSTAND AND AGREE THAT YORLET IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN YOU AND YOUR CUSTOMERS, NOR IS YORLET A REAL ESTATE BROKER, AGENT OR INSURER. YORLET HAS NO CONTROL OVER THE CONDUCT OF USERS OF THE SERVICES, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM, ON OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND RECEIVE OUR SERVICES, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APPLICATION. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, "you" and "your" will refer and apply to that company or other legal entity.

1. Right to Amend

We have the right to change or add to the terms of this Agreement at any time, and to change, delete, discontinue, or impose conditions on use of the Services by posting such changes on our website or any other website we maintain or own. We may provide you with Notice of any changes through the Dashboard, via email, or through other means. Your use of the Services after a change has taken effect, constitutes your acceptance of the terms of the modified Agreement. You can access a copy of the current terms of this Agreement on our website at any time.

2. Assignment

You may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under this agreement. Yorlet may assign this Agreement without your consent or any other restriction. If we make an assignment, we will provide reasonable Notice to you.

3. No Partnership or Agency

Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party. Each party confirms it is acting on its own behalf and not for the benefit of any other person.

4. Force Majeure

Neither party will be liable for any delays in processing or other non-performance caused by telecommunications, utility failures, or equipment failures; labour strife, riots, war, or terrorist attacks; non-performance of our vendors or suppliers, fires or acts of nature; or any other event over which the respective party has no reasonable control. However, nothing in this section will affect or excuse your liabilities or your obligation to pay Fees, Fines, Disputes, Refunds, Reversals, or Returns under this Agreement.

5. Limitation of Liability

To the fullest extent permitted by law:

• Yorlet will not be liable for any indirect, special, incidental, punitive, or consequential losses, including loss of profits, loss of data, or business interruption.
• Yorlet is not liable for losses arising from unauthorised access to the Consumer Services, your account, or your data, including where you have not implemented appropriate security measures.
• Yorlet is not responsible for errors, omissions, inaccuracies, or harmful code transmitted to or through the Consumer Services.

Where liability cannot be excluded, you agree that Yorlet’s total aggregate liability will be limited to the amount of fees (if any) paid by you in the three months preceding the event giving rise to the claim.

6. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.