Support plans

Choose the support model your team needs

Every customer starts with Standard support. Premium adds a dedicated account manager and a 6-hour response SLA; Enterprise adds priority phone support and faster response SLAs.

What support is included with Yorlet?

Standard includes email support, documentation, support articles and online training support. Premium and Enterprise add named account management, review cadence and contracted response SLAs for teams that need more direct support.

Standard: included

Premium: 6-hour response SLA

Enterprise: 4-hour response SLA

Enterprise: 30-minute business-critical response SLA

Standard

Included as standard

Get email support and access to documentation and support articles.

Premium

For growing businesses

Get priority support and a dedicated account manager to help you get the most out of Yorlet.

Enterprise

For large organisations

The highest level of support for large organisations with complex needs.

Compare support plans

Find the right support plan for your business

All Yorlet customers receive email support, plus access to our documentation and support articles as standard.

Standard

Included

Email support

Access to documentation

Access to support articles

Online training support

Premium

Contact sales

Priority email support

6-hour response SLA

Dedicated account manager

Online training support

Quarterly review meetings

Enterprise

Contact sales

Priority email and phone support

4-hour response SLA

Dedicated account manager

Online and in-person training support

Monthly strategy meetings

Proactive recommendations and best practices

Business-critical 30-minute response SLA

Dedicated Slack or Microsoft Teams channel

Built for the future.

Available today.

Let us help you find the right plan.