Every email,
already on the record
Yorlet Inbox is a shared inbox for property teams. Inbound email is matched to the customer or owner it came from, assigned to the right person and answered from the same screen as their tenancy, invoices and maintenance.
- JS
Amelia Hart
9:12Re: Boiler not heating in Flat 4
Thanks — the engineer is booked for Thursday morning…
CustomerEmail - MR
Daniel Okafor
8:47Q3 statement query
Could you confirm the management fee on the August…
OwnerEmail - Unassigned
Priya Nair
YesterdayRenewal — 12 Mercer Street
We would like to renew for another 12 months if…
CustomerEmail - JS
Tom Whitfield
YesterdayDeposit return
Just checking when the deposit will be released…
CustomerEmail
Matched on arrival
Senders are resolved against your customers and owners, so every thread opens with the right context.
Your addresses, your domain
Start on a managed yorlet.email address or verify your own domain and send as your brand.
Built for teams
Assign threads, see who replied, track unread per person and avoid two people answering the same email.
AI drafts, human send
The Yorlet AI email agent drafts a reply for new inbound mail. Nothing goes out until someone approves it.
Move email out of personal mailboxes and into the platform
Create an address, point your customers at it, and every conversation lands as a thread your whole team can see, assign and answer — next to the record it belongs to.
One queue for the whole team
Open threads sit in a shared queue. Assign a thread to a colleague, close it when it is done, and reopen it if the customer writes back. Unread is tracked per person, so you always know what you have not seen.
Open and closed views with filters and search
Assign to a team member from the thread
Unread badge in the sidebar, per user
Who replied, how many times and when
Amelia Hart
Re: Boiler not heating in Flat 4
JSAssigned·9:12Daniel Okafor
Q3 statement query
MRAssigned·8:47Priya Nair
Renewal — 12 Mercer Street
Unassigned·Yesterday
Reply with the record beside you
The thread view shows the customer or owner, the mailbox it arrived on and the full message history. Reply, add a Cc, and close in one action — or leave an internal comment for the team.
Fast by default
J / K to move through the queue
R to reply, ⌘↵ to reply and close
Drafts persist between threads
Internal comments on any thread
Re: Boiler not heating in Flat 4
OpenAmelia Hart · 9:12
Hi, the boiler in Flat 4 stopped heating last night. Could someone take a look this week?Mailboxes that belong to the business
Create addresses for lettings, accounts, maintenance or a single building. Use managed addresses on yorlet.email immediately, or verify your own domain with DNS and send as your brand.
Managed addresses with no setup
Custom domains verified with DNS records
Per-address matching priority: customers first or owners first
Replies sent as the team member, from your brand
- Verified
Custom domain · Customers first
- Verified
Custom domain · Owners first
- Verified
Managed · Customers first
Domain
Drafts written for you, approved by you
Inbox is where the Yorlet AI email agent does its work. On a Standard or Premium seat, new inbound email gets a drafted reply based on the customer's record. It waits in Approvals until a person sends it.
Ask about the thread
Every team member can ask the assistant to summarise the thread, check the balance or explain what happened on the tenancy.
Drafted replies
The email agent reads the inbound message and the matched record, then drafts a reply in your tone.
Approve before send
Drafts appear in Approvals and in the thread composer. Edit, send or discard — nothing goes out on its own.
Everything logged
Each draft, edit and send is on the thread timeline with who did it and when. See Yorlet AI plans
Shared visibility without losing accountability
Permission scoped
Inbox access is controlled by team permissions, so only the right people can read and send.
Collision hints
If a colleague replied in the last 30 minutes, the composer tells you before you send another.
Timeline on the record
Every message is on the thread timeline and visible from the customer or owner it belongs to.
API and webhooks
Threads, messages and email addresses are available through the Yorlet API like every other object.
Yorlet Inbox questions
- What is Yorlet Inbox?
- Yorlet Inbox is the shared inbox inside Yorlet. Inbound email lands as a thread, is matched to the customer or owner it came from, and sits next to their tenancy, invoices and maintenance history. Your team assigns, replies and closes from one queue.
- Which email addresses can I use?
- Create as many addresses as you need. Use a managed address on yorlet.email straight away, or verify your own domain and send from addresses like [email protected]. Each address can prioritise matching to customers or owners.
- How does matching work?
- When an email arrives, Yorlet looks up the sender against your customers and owners and links the thread automatically. Replies go back to the matched record, so the conversation is visible from the customer or owner page as well as the inbox.
- Can the whole team work the same inbox?
- Yes. Threads can be assigned to a team member, every open thread is in a shared queue, and unread state is tracked per person. If a colleague replied a few minutes ago, the composer tells you before you send a second reply.
- Does Inbox use AI?
- Every team member can ask the Yorlet AI assistant about the thread they are looking at. On a Standard or Premium AI seat, the email agent drafts a reply for new inbound email, which appears for approval before anything is sent.
- Is Inbox available now?
- Inbox is rolling out to Yorlet customers in beta. Email is the first channel; SMS and other channels will follow using the same thread model. Talk to our team to get access.