Capture every issue
Give customers a straightforward way to report problems with the details and attachments your team needs.
Manage the lifecycle
Move issues through clear statuses and keep their notes, updates and history together.
Stay organised
Manage issues, work orders and quotes from a single workspace while your team controls each next step.
Full visibility
Use the maintenance dashboard to see current issues and the status of work across your portfolio.
From report to resolution
Customers report issues, your team reviews and progresses the work, and notifications keep the right people informed at each stage.
Let customers report issues in seconds
Customers raise an issue from any device, attach supporting evidence and follow progress as your team updates it.
Report from mobile, tablet or desktop
Guided categories capture the right detail first time
Photo and video uploads
Status updates from report to resolution
Open Living
Report an issue
The kitchen tap has been dripping since Monday.
2 photos attached
Give contractors everything they need
Keep contractor records with the issue, share the relevant details in a work order and review quotes before your team decides how to proceed.
Contractors accept or decline in one click
Work orders with issue details and attachments
Quotes submitted for team review
Team-controlled assignment and approval
Work order WO-1042
Leaking kitchen tap
Brightside Plumbing
Tomorrow, 9am – 12pm
Key safe access, code shared
Quote submitted · £95.00
Awaiting approval
Maintain accurate records
Every request builds a complete history of your property. Capture status changes, photos, notes and attachments so your team can return to the full issue lifecycle when needed.
Full request history per property
Photo and document attachments
Status and activity history
12 Bell Lane · Flat 4
Leaking kitchen tap
Activity
Issue reported
09:12
Contractor assigned
09:24
Repair scheduled
Tomorrow
Create maintenance issues from workflows
Configure Yorlet Workflows to create a maintenance issue when a relevant trigger and its conditions are met. Your team can then review and manage the issue through the usual lifecycle.
Issue creation from configured workflows
A consistent issue lifecycle after creation
Dashboard visibility for created issues
Emergency repair workflow
Runs automatically
Request received
Plumbing · Urgent
Contractor assigned
Brightside Plumbing
Tenant notified
Email and SMS sent
Everything you need to manage maintenance
Requests
Tenant self-service reporting
Photos and document uploads
Priority and category capture
Complete property history
Contractors
Contractor details and assignment
Quote management
Work order management
Team-controlled approvals
Communication
Customer status updates
Customer notifications
Shared notes and activity
Team notifications
Oversight
Maintenance issue dashboard
Current issue statuses
Issue lifecycle history
Workflow-created issue visibility
Yorlet Maintenance questions
- How can customers report a maintenance issue?
- Customers can report an issue from their phone, tablet or computer, add supporting photos or documents and follow its progress as your team updates it.
- Does Yorlet keep a history of each issue?
- Yes. Each issue keeps its lifecycle, status changes, notes and attachments together, giving your team a clear record for the property.
- Can Yorlet work with contractors?
- Yes. The established contractor workflow supports contractor records, work orders and quotes. Your team remains in control of assignment and approval.
- Can workflows create maintenance issues?
- Yes. A Yorlet workflow can be configured to create a maintenance issue when its trigger and conditions are met.